Dealing with Dissatisfied Customers

• Have you ever had a difficult client?
• Do you know how to react?
• How do you deal with them?

Come get the tools which will allow you to better deal with your dissatisfied customers, in order to reduce their negative impact and preserve your company’s image.

Description	Target Clientele	Course Syllabus
Dealing with Dissatisfied Customers	Internal or external customer service personnel

Act 90 – Act regarding 1 %

If you are an employer whose annual payroll is $2,000,000 or more, then you are subject to the following Act: Act to promote workforce skills development and recognition, also known as the “1 % Law“.

For more information regarding these grants, please click on the link listed above.

Do not wait until the end of your financial year to plan your training activities!