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Je vous invite à lire cet article intéressant sur le travail du client mystère, une technique qui permet à une entreprise de vérifier la qualité d’un service ou d’une prestation ou de l’accueil d’un client. http://www.clientmystere.info/qu-est-ce-1-client-mystere Quels sont vos commentaires ?

Did you know that a growing number of Canadians are tired of bad customer service? Please read this interesting article. http://www.thestar.com/business/2012/09/25/study_canadians_fed_up_with_poor_customer_service.html Any comments? Have you had a bad experience?    

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