Here is a short article about 5 steps used to improve customer engagement on social media. http://www.businessnewsdaily.com/2647-steps-improve-customer-engagement.html Do you use any of these ?

Please read this brief article about the need to hire an agency to help with managing a business’ social media. http://mashable.com/2013/09/19/seismic-social-makeover/ Do you have time to manage your social networks ?