Effective Telephone Communication
The first contact a potential client has with your business is often through a phone call. Le premier contact avec votre entreprise est souvent l’appel téléphonique.
This course will show your personnel how to improve the following: courtesy, listening and consistency while communicating over the telephone. They will be able to apply current standards in customer service, thus providing a quality service experience.
|Description||Target Clientele||Course Syllabus|
|Effective Telephone Communication||Anyone wishing to improve their telephone communication skills|
Loi 90 – loi du 1 %
Act 90 – Act regarding 1 %
If you are an employer whose annual payroll is $2,000,000 or more, then you are subject to the following Act: Act to promote workforce skills development and recognition, also known as the “1 % Law“.
For more information regarding these grants, please click on the link listed above.
Do not wait until the end of your financial year to plan your training activities!
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